Shoddy Service

[Nev]

Hi
I finally decided on a set of tyers for the bike. I was forced to as the rear was now a slick. I shopped around and they all quoted around the same price for the tyers But fitting was another thing.. $50 per tyer was the highest and free was the cheapest.
I went for the $17 per tyer as they had the best fitting equipment and set up. I order them on the 25th June (Wednesday) and was told that it takes 2 days for the tyers to be delivered. So I organized to bring the bike in on the following Tuesday 4 working days should be plenty (or so i thought). you can see where this is going, Yep still waiting!!! only for the front tyer though.
Its not the fact that it has taken more than twice as long as they said its more the fact that they continually make up unbelievable excuses.
The delivery truck brock down was the first, they run out of stock 2nd. (what happened to my tyers on the truck?)
I wont go on, but after the first two excuses the other excuses just did not rate.
Oh i forgot to mention that i had purched a helmet from them and needed a new visor. after two weeks i talked them into taking a visor off a helmet on display and them waiting for the replacement which they did. I should have learned the first time.
cheers
Nev

[ur10]

In today business world there is no excuses for this kind of service. I understand what you going through and the only way to stop this is to let everybody know the name of the business, so that other members won't patronize them, that the only way will change they attitude. I can understand that some time mistake can be made.

I for instant was overcharged on a service, the oversight was reported to the manager, which rang me up and apologized for the mistake and refund me the money.

If after complaining to the manager you don't get satisfaction I urge you all to bring it up on our forum, so that other members back you up and don't support that business.

Maybe we should have a section where we list the our experience with different business good or bad.

[honestjohn]

im for taking it up with the owner /manager first.Firstly you are often dealing with an employee .and you are unaware if they are disgrunted with their employer,or about to leave.the manager maybe unaware of there employees conduct,subsequently if/when they leave,the business is still left with the bad wrap.service does appear to improve when your a regular/familiar face...is it due to the amount of dreamers that the staff often have to contend with? being involved with several clubs i have found that their is many and quite varied opinions for the same business/es.word of mouth is fine. but putting anything in writing,eg forum maybe detrimental to the club.its the reason why we are not all married to the same woman.

[Nev]

Hi
As you have noticed i have not mentioned the shop and would not. As for seeing the manager, he is aware of the situation. He is more than embarrassed about it. Constant apologies do work with me. spec ally when it comes with a discount. ;D It is now looked at as a joke.
I would use the shop again. It was just a series of bad service not a witch hunt.
Has any one Else not had bad service before.Please lets hear it.
P.S i pick my bike up today (Saturday morning) 9 days later. with new tyers fr out and back
cheers
Nev

[Dean]

Oh good I thought someone was going to point the finger at me !!!!

Shoddy service is a very strange thing, As you all know I was a Police officer before I left England and now I work at Frasers so I guess I must just like people complaining !!!!!!!!Ha Ha

To be serious I have been amazed at what some people will accept as good service and equally amazed at what some other people think is shoddy service, bacically I suppose you can't please all the people all of the time, but try to please most of the people most of the time - good quote that I wonder if anyone else has ever said it - One thing is for sure If you don't complain - nicely - then no one will ever know you are not satisfied with the service you receive.
On the naming and shamimg point, the only trouble with that is everyone will have a different opinion. Usually if a company consistantly delivers bad service, news, especially bad news travells fast and that is the good thing about clubs like ours - exchange of infomation.
Keep exchanging
Dean

[honestjohn]

dean,welcome to the real world of retail.and get ready for some more head damage on saturday.